Simple Ways To Manage Your Service Customers

100 in Stock


SKU : book045

Category: Attitudinal Books

What qualities do you look for in a dream employees, service mechanic, a service engineer, a service manager, a general manager….? You can add or delete, but the following are essential; integrity, Loyalty, Honesty, Dependability, Enthusiasm, Good Judgement, Motivation, Humility, Sincerity, Compassion, Competence, Broad mindedness, Fairness, Hard –working, Self-Directed, Goal-setter, Confidence, Good self-image, Responsibility, Communicator, Punctuality and Patience Now, which of these qualities are attitudes and which are skills ? The distinction is Critical. While you can join with less skills and improve on the job, even the best skills will not take you far if your attitudes are poor. But we often forget that attitudes can be improved too-by better management of your mind, your Thoughts Factory. Remember: Skills are is not enough. It’s your attitudes that make the difference and as far as improving attitudes is concerned, sky is the limit! This book can help you to reach the “sky”! Author : Dr. Promod Batra Pages : 97 ISBN : 81-900547-9-1 Size : 5½ x 8½ Also available in Hindi

Weight 400 Grms